Refund Policy

Last Updated: June 2026

1. Refund Eligibility

• Payment successful but OTP not generated.
• Printer hardware failure prevents printing.
• System or software error prevents printing.
• Technical issue causes OTP to expire unfairly.

2. Non-Refundable Situations

• Uploaded document contains mistakes.
• Wrong print settings selected by the user.
• OTP expired because the user did not use it in time.
• Printing completed successfully.

3. How to Request a Refund

• Provide Razorpay Transaction ID.
• Provide transaction date and time.
• Describe the issue faced during printing.

4. Refund Processing

• Approved refunds are processed within 24-48 business hours.
• Processing time may vary depending on the payment provider.

5. Machine Errors Covered by Refunds

• Paper jam inside the kiosk.
• Printer hardware failure.
• Ink or toner system failure.
• OTP generated but printing could not start due to machine malfunction.
• Payment successful but print job was not completed because of a system error.

6. Contact Us

• Email: scan2prent@gmail.com
• Phone: +91 8523090331